Shipping Policy
At Kettle Valley Diesel, we ship all orders using standard ground shipping unless otherwise noted. Our parts are sourced and fulfilled through S360 Wholesale Distributors to ensure quality and reliable delivery.
Shipping Rates
Canadian Customers:
- Orders under $100 CAD: Flat rate of $20
- Orders over $100 CAD: Free shipping
- Exhaust systems are excluded from flat rate/free shipping and will be charged:
- $80 per kit for full exhaust systems
- $65 per kit for delete pipes
- Flat rate and free shipping may not apply to remote locations (e.g., Yukon, Nunavut, NWT). We’ll contact you with a custom quote using the best rates available.
North American Customers (Outside Canada):
- Flat shipping rate of $50, excluding exhaust systems
- Exhaust systems shipping rates:
- $150 per kit for full exhaust systems
- $100 per kit for delete pipes
- Remote location orders may require custom shipping quotes
Additional Shipping Info
- In-stock items typically ship within 24–72 hours (Monday–Friday, 9am–5pm PST)
- Expedited shipping available at additional cost
- Orders ship only to the address provided at checkout
- We do not ship to PO boxes or APO/FPO addresses
- KVD is not responsible for shipping delays caused by carriers or unforeseen circumstances
Return Policy
We stand behind the quality of our products. If your order arrives damaged or defective, or if you ordered in error, please review the following return conditions:
Return Conditions
- All returns must be pre-authorized by our team
- Damaged or defective items must be reported within 7 days of delivery
- Upon approval, we will refund or replace the product — including shipping for damaged or defective goods
Restocking Fees
- Items ordered in error: 15% restocking fee
- Drop ship orders: 25% restocking fee
- Return shipping costs are the customer’s responsibility unless otherwise authorized
Need Help?
For return authorizations, remote shipping quotes, or any other support, email us at sales@thirteenwd.ca and our team will assist you directly.