Frequently Asked Questions

What makes Kettle Valley Diesel different from other diesel parts suppliers?

We focus on proven parts, same-day shipping, and real technical support — no call centres, no guessing games. We only stock upgrades that deliver real-world performance and reliability for working diesel trucks.

Can I get help choosing the right parts for my build?

Absolutely. If you need recommendations or want to confirm the best options for your truck, just contact us. Our team is ready to help you choose with confidence.

Are Kettle Valley Diesel parts covered under warranty?

Many of the products we carry include manufacturer warranties. Warranty terms vary depending on the brand and product — if you have any questions, reach out and we’ll help you navigate the warranty process.

Can Kettle Valley Diesel recommend a local installer for my parts?

While we focus on supplying the best parts, we don't currently maintain an official installer network. However, we’re happy to provide guidance on installation requirements so you can choose the right shop or complete installs yourself.

Where does Kettle Valley Diesel ship from?

All orders ship from our facility in Penticton, British Columbia. We offer same-day shipping on orders placed before 2PM PST.

Do you offer free returns?

Yes, we offer free returns on eligible products within 30 days. If you're not satisfied or need a different part, we make the return process easy and hassle-free.

How do I know if a part will fit my truck?

Each product listing includes detailed fitment information. Please also ensure you're doing your due diligence for the part you're ordering, as all models and parts are different. If you’re unsure, our support team is ready to confirm compatibility before you order.

Can I cancel or change my order after placing it?

If your order hasn’t shipped yet, we’ll do our best to accommodate cancellations or changes. Please contact us immediately if you need to make a change. Once an order has shipped, standard return policies apply.

What happens if the part I ordered is out of stock?

If an item is out of stock, we’ll contact you immediately with an expected restock date or offer alternative solutions. We prioritize fast, accurate service and won't leave you waiting without communication.

What is diesel engine tuning, and why is it important?

Diesel engine tuning is the process of optimizing your truck’s computer system to unlock more power, better efficiency, and improved reliability. At Kettle Valley Diesel, we offer custom tuning options from leading companies to help you maximize your truck’s potential — whether you're hauling, towing, or daily driving.

Do I need transmission tuning along with engine tuning?

If your truck is heavily modified, running larger tires, or towing frequently, transmission tuning is highly recommended. It improves shifting performance, reduces turbo lag, and protects drivetrain components. For stock trucks running basic Level 1 tuning, transmission tuning isn’t mandatory — but pairing both delivers the best results.

What tuning platforms does Kettle Valley Diesel support?

We support a wide range of proven tuning platforms, including EZ Lynk, HP Tuners, SCT, AMDP Power Programmer, GDP Commander, Bench Flash, and EFI Live — giving you flexible options based on your truck’s needs and your personal preference.

What are the advantages of tuning with EZ Lynk?

EZ Lynk is one of the most user-friendly tuning platforms available. It uses a cloud-based system to load tunes directly to your truck via your phone, offers VIN-locked security, data logging, and direct technician support through an integrated chat feature. EZ Lynk offers Limited Support (30 days of tune access) or Full Support (lifetime tune access).

How does HP Tuners compare to other platforms?

HP Tuners offers complete control over engine and transmission tuning for many diesel models. While it has a learning curve, it provides powerful flexibility — as long as the latest software updates are installed before flashing. It’s a top choice for serious diesel owners who want full tuning customization.

Should I consider SCT for tuning my truck?

SCT is a more budget-friendly platform, though it’s slightly less user-friendly than newer systems. As long as the devices are properly updated and procedures are followed, SCT remains a reliable option for diesel tuning.

What is "bench flashing" and when is it used?

Bench flashing is an affordable tuning method where your truck’s ECM is physically removed, mailed to us, and flashed in-house. It’s ideal for trucks that don't support remote flashing — but it requires downtime while your ECM is out for service.

Is EFI Live still a good tuning platform?

EFI Live remains a versatile and economical tuning option, supporting many diesel years and models. To ensure a smooth experience, make sure your device and software are fully updated before tuning.

Does Kettle Valley Diesel offer tuning support after purchase?

Yes. If you purchase tuning support packages through us (such as EZ Lynk Full Support), our team is available to assist with troubleshooting and tuning-related questions whenever you need help.

Why upgrade my diesel exhaust system?

Factory diesel exhausts are restrictive and prone to clogging due to DPFs and catalytic converters. Upgraded exhausts improve airflow, increase power, eliminate DEF usage, and reduce the risk of costly DPF failures. Choose between delete pipes (replacing the DPF section only) or full exhaust kits for complete performance gains.

Should I install an EGR delete kit on my diesel?

While not required, installing an EGR delete kit is highly recommended if you're running emissions-off tuning. It prevents common EGR valve failures, frees up space in the engine bay, and improves overall reliability and serviceability.

What is a CCV delete kit, and why is it important?

A CCV (Crankcase Ventilation) delete kit removes unnecessary hoses and valves that can clog over time. It also prevents oil vapor from contaminating your turbocharger, ensuring your engine breathes clean, cool air — boosting longevity and performance.

What are the benefits of upgrading my intake system?

Aftermarket intake systems improve airflow, delivering noticeable horsepower and torque gains. They also offer easier maintenance with cleanable filters — and many owners enjoy the added turbo sound under acceleration.

Why should I upgrade my intercooler piping?

Factory intercooler piping can crack or leak after long periods of heat cycling, causing lost boost pressure and reduced performance. Upgraded piping kits maintain optimal boost levels, improve engine bay durability, and often enhance visual appeal.