Privacy Policy
Effective Date: May 30, 2025
Kettle Valley Diesel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://kvdiesel.ca/. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Canadian laws.
What We Collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postal code, preferences, and interests
- Other information relevant to customer surveys and/or offers
What We Do with the Information We Gather
- Internal record keeping
- Improving our products and services
- Sending promotional emails about new products, special offers, or other updates using the email address provided
- Conducting market research (via email, phone, fax, or mail)
- Customizing the website to better suit user interests
Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file placed on your computer's hard drive. Cookies help analyze web traffic or let you know when you visit a particular site. They allow web applications to tailor their operations to your needs and preferences by remembering information about you.
We use traffic log cookies to identify which pages are being used. This helps us analyze data and improve our site. The data is used for statistical analysis only and then removed from the system. Overall, cookies help us deliver a better website experience. You can choose to accept or decline cookies via your browser settings.
List of Cookies We Collect
| COOKIE NAME | DESCRIPTION |
|---|---|
| CART | Association with your shopping cart |
| CATEGORY_INFO | Stores category info to load pages faster |
| COMPARE | Items in the Compare Products list |
| CURRENCY | Your preferred currency |
| CUSTOMER | Encrypted customer ID |
| CUSTOMER_AUTH | Whether you're logged in |
| CUSTOMER_INFO | Encrypted customer group ID |
| CUSTOMER_SEGMENT_IDS | Customer Segment ID |
| EXTERNAL_NO_CACHE | Whether caching is disabled |
| FRONTEND | Session ID on server |
| GUEST-VIEW | Allows guest order edits |
| LAST_CATEGORY | Last visited category |
| LAST_PRODUCT | Most recently viewed product |
| NEWMESSAGE | Indicates new messages |
| NO_CACHE | Cache permission flag |
| PERSISTENT_SHOPPING_CART | Info on your cart if requested |
| POLL | Poll ID you voted in |
| POLLN | Which polls you voted on |
| RECENTLYCOMPARED | Recently compared items |
| STF | Products emailed to friends |
| STORE | Store view/language selection |
| USER_ALLOWED_SAVE_COOKIE | If customer consented to cookies |
| VIEWED_PRODUCT_IDS | Recently viewed products |
| WISHLIST | Encrypted wishlist product list |
| WISHLIST_CNT | Wishlist item count |
Links to Other Websites
Our website may link to other websites of interest. Once you leave our site, we are not responsible for the protection or privacy of any information you provide on external sites. Always check their privacy statements.
Controlling Your Personal Information
- You may restrict data collection by opting out on web forms
- You can unsubscribe or change your preferences anytime by emailing sales@thirteenwd.ca
- We do not sell or lease your data without your permission unless required by law
- You may request details of data we hold on you. A small fee may apply.
- If you believe any data we have is incorrect, email us and we will promptly update it
Third-Party Services
We use services such as Stripe, Tidio, Google Analytics, and email marketing platforms. These services may process your data on our behalf, in line with their own privacy terms.
International Users
Your data may be transferred outside of Canada for processing. By using our website, you consent to this transfer.
Policy Updates
This policy may change. Updates will be posted here with a new effective date.